May 18, 2020

Book A Shoe Fit

     Re-opening update

We are opening as hoped on June 1st under clinical conditions. In conjunction with Run Lab, Matt (sports Podiatrist) & Dan (Physiotherapist) will be running the reduced service until some of our NON-Clinical staff can return on or around June 15th as set out by the Prime minister in his briefing on 25/05.
To do this safely for our staff and customers it requires a number of measures to be in place first. Just like the Governments Pandemic response measures we hope to be able to relax them as we go over the coming months until such time as we can return to normal practice for a retail outlet.
We cannot allow walk in customers at this time.

We have implemented a booking system so that we can manage the number of people in the shop at any one time. This will allow 1 hour for for an assessment. We will be wearing protective equipment, carrying out regular cleansing between clients on high contact areas such as door handles, seating areas, till and treadmills.
We respectfully ask for clients booking in, to either come alone or with a helper / carer only; as every extra body increases our risk and our ability to navigate the space safely. We would also ask for you to wear a protective mask if possible again as per Government guidelines for enclosed spaces. Please bear in mind that this is a reduced service, any full injury assessments will need to be booked with RunLab!

There is a booking fee of £15 which will be redeemed against the price of the shoes if purchased or which will count as the analysis charge if shoes aren’t purchased. This can however be used against shoes if they are purchased within 30 days of the analysis. Please be aware it is transferable should you miss the appointment for any reason, it is however non refundable!!!
(we simply cannot afford to have slots booked and not used at this point.

Anybody wishing to exchange shoes, please call to arrange a time slot from 15th June onward, or for straight replacements (like for like with no analysis) we can arrange to deliver.

The designated time slots are 60 minutes. As most fittings take around 45 mins this gives us approximately 15 mins between appointments for cleaning down, and resetting for the next client. any further injury requirements will possibly need to be re-booked via RunLab.

We very much hope that these measures do not impact too severely on your visit, and we thank you in advance for helping us to slowly return to work so we can serve the running community for another 33 years.

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